How we work, and what we do not do

A few ground rules so there is no confusion later. These apply to every workshop session, teardown and reader submission we run out of the shop.

Workshop means hands-on, not a lecture

When we say workshop, we mean a bench, tools in hand and a job being worked through. Sessions run in small groups so everyone gets time on the drill, the trowel or the mitre saw. If you are looking for a slide deck and a certificate, this is not that.

Costed lists are estimates, not quotes

Material lists we publish are built from real jobs, but supplier pricing shifts and substrate conditions differ. Treat every rand figure as a working estimate for your own quote, not a fixed price we stand behind on your site.

Tool teardowns are single units

A drill that survived one Highveld winter in our bakkie is one data point. We note the hours, the conditions and the failures we saw, but we cannot promise the same unit off a different shelf behaves identically.

No sponsored posts, no paid placements

Brands do not pay for coverage and do not see posts before they go up. If a supplier is named, it is because the job used them. Guest notes from electricians, plumbers and cabinetmakers are their own words, edited for length only.

Reader photos and questions

Send job photos and questions to the editor and we will work them into a future post. We may crop images, remove client names and skip anything that reads as a legal or structural dispute better handled by a registered professional.

Where our advice stops

We cover trades, tools and small business admin. We do not give engineering sign-off, legal opinions or municipal compliance rulings. For those, bring in the right registered person before you break ground.

How a workshop request runs from first message to finished job

Whether it is a tool teardown, a quote review or a full workshop setup, the same five steps apply. No account managers, no handovers between departments. You deal with the person doing the work.

  1. 1

    Send the job details

    Photos of the site, the wall or the tool, plus what you have already tried. A short voice note works fine if typing on site is a hassle.

  2. 2

    We read it and ask back

    Usually within two working days. Expect follow-up questions about substrate, access, load-shedding hours or what the client has already agreed to pay for.

  3. 3

    Scope and material list

    You get a written breakdown: what gets done, what gets bought, and which parts depend on the site being dry, level or reachable by bakkie.

  4. 4

    Work happens on site or in the workshop

    Repairs, builds and teardowns are documented as they go. If something unexpected shows up behind the plaster or inside the gearbox, we stop and tell you before continuing.

  5. 5

    Handover and notes

    You leave with the finished work, the leftover materials accounted for, and a short written record of what was done so the next person on the job is not guessing.

  6. Not sure which step you are on?

    Most people arrive at step one with half a plan. That is normal. Look at how the formats differ before you write in.

    See the workshop formats or browse past job types

What the workshop actually covers

Every session is built around work that has to pass on site, not theory. Bring your own drawings, a bakkie load of samples, or a problem wall you cannot read. We work through it with the same material lists and labour estimates you would use on a real quote.

Groups stay small so there is time for individual questions. Most sessions run half a day, with a follow-up note covering what we measured and what we would change next time.

See how these sessions fit into a full project

Costed quoting walkthroughs

We take a real job, strip it back to adhesive, levelling, wastage and travel, then rebuild the quote line by line. You leave with a template you can adapt to your own rates.

Tool teardowns and servicing

Drills, grinders and mixers get opened up on the bench. We look at brushes, chucks and gearboxes after a winter of site use, and what a repair realistically involves.

Damp and plaster diagnosis

Reading moisture on older walls, telling rising damp from a leaking downpipe, and the repair sequence that stops the problem coming back through the paint.

Supplier and material checks

How to vet an aluminium or timber supplier before you commit a deposit, what to put in writing, and the delivery terms that quietly shift risk onto you.

Invoicing and late-paying clients

Payment terms, deposit structure and the paper trail that holds up when a client stalls. We go through wording that keeps the relationship intact while the invoice gets paid.

Read how other workshops run these sessions

Ways to work with the workshop

Not every job needs the same level of involvement. Some foremen just want a second opinion on a quote before it goes out. Others want us on site from the first measurement to the final snag list. Below are the three formats we actually run, what each one includes, and who tends to pick it.

Quote and cost review

You send the drawings, the material list and your labour estimate. We check adhesive and wastage allowances, travel time between sites, and the contingency line most quotes forget. You get written notes back within two working days.

  • Line-by-line check on materials and quantities
  • Labour rate sanity check against the area and substrate
  • Notes on what will change the price mid-job

Best for: solo tilers, small builders, first-time quoters

Start with a quote review

On-site workshop day

A full day on your site or in your workshop. We walk the job, look at how the crew is set up, check tool condition and storage, and work through the problems that keep costing you time. Notes and photos go out the same evening.

  • Site walk with the foreman and one or two crew members
  • Tool and consumable audit, including battery and charger habits
  • Short written summary with the fixes ranked by impact

Best for: site foremen, workshop owners with a crew of three or more

See how a site day runs

Ongoing job notes

For longer projects we stay in the loop from first fix to handover. You send photos and short updates, we flag problems early, keep the material list current, and help you write the client updates that stop payment delays.

  • Regular check-ins through the build, not just at the end
  • Help drafting progress notes and invoicing reminders
  • Reader questions from your trade worked into the blog

Best for: renovation projects running six weeks or longer

Talk about a long job

Not sure which fits? Read the solutions overview or look at the use cases for jobs similar to yours.

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